Red Box Recorders and Capella presenting at the ITPX/NCUG Canada Conference
September 9 , 2011
For Immediate Release
ITPX/NCUG Canada Conference September 19 -20, 2011
Capella will be presenting at the ITPX/NCUG Canada Conference September 19 -20, 2011, Toronto Marriott Bloor Yorkville Hotel, 90 Bloor St E. Toronto.
We are proud to present our partner RedBox Recording to the Canadian Marketplace. Richard Vogt, Vice President of Sales for North America for Red Box Recorders, will be presenting:
Compliance and Contact Centre Call Recording in the public and financial sectors. Call Recording has become a critical area of compliance for many institutional customers. New regulations affecting financial institutions will require Mobile Devices (Blackberry and Android) and Radios be recorded. PCI compliance and suppression is a growing requirement. Demands are increasing for Audio Analytics and Desktop Capture to enhance training, respond to complaints and meet demands for greater historical detail. Solutions must meet stringent security requirements while allowing intuitive management of incidents for call centre managers. Finally, how to do so while integrating with leading PBX vendors(Avaya, Cisco and Mitel) or in complex mixed environments (SIP/VoIP/TDM) in distributed architectures leveraging virtualized deployments to greatly improve Return on Investment (ROI) and lower Total Cost of Ownership (TCO).
About Capella Telecommunications Inc.
Capella is a Value Added Reseller providing the telecommunications industry and utilities with support services and products from world-leading manufacturers. Its focus on customer service and tailoring products to meet customers' specific needs has made Capella a leader in the communications industry. Capella stocks a full line of leading edge equipment for fully integrated video, voice and data solutions. Visit Capella at www.capella.ca.
About Red Box Recorders
The Red Box Recorders business was founded in 1988 as Origin Data Realization (still the name of our parent company) to produce recording software for Racal Recorders, part of the then major communications technology group. Since then we have developed our own voice-recording product, specifically to meet the needs of the fast-growing VoIP market. Visit Red Box at www.redboxrecorders.com.